Our Store Policies

We founded TRUNK OF STYLE with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

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Return & Refund Policy

Return Policy

We want you to love your purchase. If for any reason you are not completely satisfied, we’re happy to offer returns for eligible items under the conditions below.

 

Returns

Returns are accepted within 7 days of delivery. Items must be:

• Unworn

• Unwashed

• In original condition

• With all tags attached

Items returned with signs of wear, makeup stains, perfume odors, smoke odors, pet hair, or damage may not be accepted.

 

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Sale or clearance items

• Bodysuits

• Jewelry and accessories

• Customized or personalized items

• Gift cards

 

Refunds & Store Credit

Approved returns will be issued as:

• Store credit 

Original shipping charges are non-refundable.

 

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

 

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 3 days of delivery at trunkofstyleinfo@gmail.com with your order number and photos of the item so we can make it right.

 

How to Start a Return

To begin a return, please email us at trunkofstyleinfo@gmail.com with:

• Your order number

• The item(s) you wish to return

• Reason for return

Once your return is approved, return instructions will be provided.

 

Processing Time

Please allow 5–7 business days after your return is received for processing.

Thank you for shopping with us and supporting our small business.

 

Shipping Policy

Thank you for shopping with us! We are committed to getting your order to you as quickly and smoothly as possible.

 

Processing Time

Orders are processed within 2–5 business days (excluding weekends and holidays) after your order is placed.

During new launches, sales, holidays, or high-volume periods, processing times may be slightly extended.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

 

Estimated delivery times:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 1–3 business days (if offered)

Please note that delivery times are estimates and are not guaranteed.

 

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

We are not responsible for:

• Delays due to incorrect addresses

• Lost packages caused by address errors entered at checkout

• Packages delivered to the wrong address provided by the customer

 

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, we are not responsible for lost or stolen packages.

If your package is missing, we recommend contacting the shipping carrier directly to file a claim.

 

Delayed Shipments

While we do our best to ensure timely delivery, delays caused by shipping carriers, weather, holidays, or unforeseen circumstances are outside of our control.